Terms and Conditions of Sale – Heliosure/3Built Motorsports

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we do not offer refunds or exchanges.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging and will require a Return Merchandise Authorization (RMA). Please email: [email protected] for an RMA. To complete your RMA, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after the RMA has been issued.

International Shipments

We only ship with the US Postal Service. Use the provided tracking number to make sure the package left the United States of America. If it has not left the USA after 7 days of shipping, please email: [email protected]. We will file a complaint with the US Postal Service. (3 days for Express delivery) The US Postal Service will have 35 days to respond to the request. Once located, the package may or may not continue to you. Only the Postal Service makes that determination. We do not provide refunds or reshipments until the US Postal Service refunds us first.

If you purchase from us, you understand that once we give the package to the US Postal Service, the responsibility is solely on the US Postal Service to complete the shipment. We will assist in communications when possible.

Warranty

Please see the individual product pages for applicable warranty information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Used items cannot be returned for a refund. If the returned item has been opened but not used there will be a 15% restocking fee.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Items shipped to the customer at no additional cost (Free shipping) still incur a cost and will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] so we can issue a Return Merchandise Authorization (RMA).

Shipping Returns

To return your product, please wait for a Return Merchandise Authorization which will include the return shipping address.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.